Terms & Conditions

Version: 1.0  |  Last Updated: 3 November 2026

1. Introduction & Acceptance

Welcome to Jasino ("the Website", "we", "us", "our"), accessible at jasino-cy.com. These Terms & Conditions ("Terms") govern the entire relationship between you ("Player", "User", "you", "your") and Jasino with respect to your use of the Website, including all gaming services, promotional offers, customer support interactions, and financial transactions conducted through the platform.

By registering an account, depositing funds, participating in any game or promotion, or simply browsing the Website, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms, together with our Privacy Policy and our Responsible Gaming Policy, all of which are incorporated herein by reference and form an integral part of this agreement.

We reserve the right to amend, update, or replace any part of these Terms at any time. Where a change is material, we will notify registered Players by email or by displaying a prominent notice on the Website. Your continued use of the Website following the effective date of any revision constitutes your acceptance of the updated Terms. If you do not agree with any amendment, you must cease using the Website and close your account before the amendment takes effect.

These Terms are written in English and shall be interpreted in accordance with the English language text. Any translation provided for convenience shall not affect the interpretation of the English version, which shall always prevail in the event of any inconsistency.

2. Definitions

For the purposes of these Terms, the following capitalised terms shall have the meanings set out below:

• "Account" — the individual player account registered on the Website and used to access gaming services.
• "Balance" — the total funds held in a Player's Account, including both real-money funds and any bonus funds credited in accordance with applicable promotion rules.
• "Bonus" — any promotional credit, free spins, cashback, reload offer, or other incentive granted by Jasino subject to bonus-specific terms and wagering requirements.
• "Device" — any desktop computer, laptop, tablet, smartphone, or other hardware used by a Player to access the Website.
• "Game" — any slot machine, table game, live dealer game, virtual sports product, or other wagering product available on the Website.
• "KYC" — Know Your Customer; the identity and age verification process required before a Player may withdraw funds or access certain features.
• "Promotional Terms" — the specific rules, wagering requirements, expiry dates, and game contributions that apply to each individual Bonus.
• "Real-Money Funds" — funds deposited by a Player from their own personal finances, excluding any Bonus amounts.
• "RNG" — Random Number Generator; the certified software mechanism that ensures each game outcome is independently random and statistically fair.
• "Services" — all products, games, features, and functions made available on the Website.
• "Wagering Requirement" — the total amount a Player must wager on eligible games before Bonus funds or winnings derived from Bonus funds become eligible for withdrawal.
• "Website" — jasino-cy.com and all associated sub-pages, mobile versions, and applications operated by Jasino.

3. Eligibility & Registration

3.1. Age Requirement

Access to the Website and all gaming Services is strictly limited to individuals who are at least 18 years of age. We operate a zero-tolerance policy regarding underage gambling. If we have reasonable grounds to suspect that a Player is under 18 years of age, we will immediately suspend the Account, withhold all pending withdrawals, and initiate an age verification review. Any winnings accrued by an underage Player shall be void and forfeited. We actively encourage parents and guardians to use third-party parental control software to prevent minors from accessing gambling websites.

3.2. Eligible Jurisdictions

It is your sole responsibility to ensure that accessing and using the Website is lawful in the jurisdiction from which you connect. Residents of jurisdictions where online gambling is prohibited or restricted are not permitted to register or play. We reserve the right to decline registration or close accounts if we determine, at our sole discretion, that a Player is accessing the Website from a restricted territory. Attempting to circumvent geographic restrictions using VPN services, proxies, or other masking technologies is strictly prohibited and will result in immediate account termination and forfeiture of funds.

3.3. Registration Process

To open an Account, you must complete the online registration form accurately and truthfully, providing at minimum:

• Your full legal name as it appears on official identification;
• A valid email address that you actively use and control;
• Your date of birth;
• Your country and city of residence;
• A secure, unique password of your choosing.

You warrant that all information provided during and after registration is accurate, current, and complete. You must promptly update your Account details if any information changes. Providing false, misleading, or fraudulent information constitutes a material breach of these Terms and may result in immediate account suspension, cancellation of all Bonuses, and forfeiture of any Balance.

3.4. One Account Per Player

Each Player is permitted to hold only one registered Account. Duplicate accounts — whether created intentionally or inadvertently — are prohibited. If we detect multiple accounts belonging to the same individual (identified by name, address, email, IP address, device fingerprint, payment method, or other identifier), we reserve the right to merge or close the duplicate accounts, void all associated Bonuses, and, in cases of suspected abuse, withhold withdrawals pending investigation.

3.5. Know Your Customer (KYC) Verification

In accordance with anti-money-laundering obligations and responsible-gaming best practices, we may request documentary proof of identity, age, and payment method at any time. KYC verification is always required before processing a first withdrawal and may be requested at any stage thereafter. Acceptable documents typically include, but are not limited to:

• Proof of Identity: valid national identity card, passport, or government-issued photo ID;
• Proof of Address: a utility bill, bank statement, or official government correspondence dated within the last three months;
• Proof of Payment Method: a photograph or scan of the card or e-wallet used for deposits (with sensitive digits obscured).

Failure to provide requested documentation within a reasonable timeframe — typically ten (10) business days — may result in Account suspension and withholding of withdrawals. We process all personal data in accordance with our Privacy Policy.

3.6. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. All activity conducted through your Account will be your responsibility. If you suspect unauthorised access, you must notify us immediately at [email protected]. We will never ask for your password via email, chat, or telephone.

4. Account Management

4.1. Account Currency

Player Accounts are denominated in Euro (EUR), the official currency of Cyprus and the European Union. Deposits made in other currencies may be converted to EUR at the prevailing exchange rate at the time of the transaction. Currency conversion fees, if applicable, will be disclosed in the cashier section of the Website.

4.2. Account Statements

A complete, real-time transaction history — including deposits, withdrawals, wagers, winnings, and Bonus credits — is available from the "My Account" section. You should review your statement regularly and report any discrepancies to our support team within thirty (30) days of the relevant transaction.

4.3. Inactive Accounts

An Account is considered inactive if no login or financial transaction has been recorded for a continuous period of twelve (12) consecutive months. We reserve the right to charge a monthly administrative fee on inactive accounts in accordance with the fee schedule displayed in the cashier, which will be deducted from the available Balance until either the Account is reactivated or the Balance reaches zero. Prior to deducting any inactivity fee, we will send at least one notification to the registered email address. You may reactivate your Account at any time by logging in and making a deposit.

4.4. Account Closure

You may request the closure of your Account at any time by contacting our support team. Before closure, all pending withdrawals will be processed. If you close your Account for responsible-gaming reasons, please refer to Section 13 and our Responsible Gaming Policy for self-exclusion options. We also reserve the right to close any Account that, in our reasonable assessment, is being used in violation of these Terms, applicable law, or any regulatory obligation.

5. Deposits & Withdrawals

5.1. Accepted Payment Methods

Jasino accepts a wide range of payment methods to accommodate the preferences of our players. Availability of specific methods may vary based on your country of residence and is subject to change. Currently supported methods include:

We do not accept cash payments, cryptocurrency, or any anonymous payment instrument. All transactions must originate from a payment method registered in the Player's own name. Third-party deposits or withdrawals are strictly prohibited.

5.2. Deposits

All deposits are processed in real time or near-real time, subject to the processing times of the relevant payment provider. A minimum deposit of €10 applies per transaction unless stated otherwise in the cashier. There is no maximum deposit limit imposed by Jasino, although your payment provider or bank may apply its own limits. We do not charge fees for standard deposits; however, some payment providers may apply their own service fees.

Funds deposited will be credited to your Account Balance and will be available for wagering immediately upon confirmation. Jasino reserves the right to verify the source of deposited funds if a deposit is considered unusual in amount or frequency, as part of our anti-money-laundering obligations.

5.3. Withdrawals

Withdrawals are subject to successful completion of KYC verification as described in Section 3.5. A minimum withdrawal of €20 applies per transaction. A maximum withdrawal limit may apply per transaction and per rolling period (daily, weekly, monthly); current limits are displayed in the cashier at the time of withdrawal and may differ based on account tier or verification status.

Withdrawal requests are typically processed within the following timeframes once approved by our Finance team:

• E-Wallets (Skrill, Neteller, PayPal, ecoPayz, MiFinity): within 0–24 hours;
• Debit/Credit Cards (Visa, Mastercard): 1–5 business days;
• Bank Transfer (SEPA): 3–7 business days.

Withdrawals will, as a general rule, be returned to the same payment method used for the corresponding deposit (the "same-source rule"). If the original payment method is unavailable for withdrawals (e.g. Paysafecard), an alternative verified method must be provided. Jasino will not charge withdrawal processing fees, but external fees charged by payment providers are outside our control and are borne by the Player.

5.4. Pending Withdrawals and Reversal

A withdrawal request remains in "Pending" status for up to 24 hours, during which you may cancel it and have the funds returned to your Account Balance. Once a withdrawal has entered the "Approved" stage, it can no longer be reversed. Jasino reserves the right to delay, suspend, or decline any withdrawal where we have reasonable cause to investigate potential fraud, money laundering, or breach of these Terms. In such cases, we will notify you and may request additional documentation.

5.5. Anti-Money-Laundering (AML) Obligations

Jasino is committed to preventing money laundering and terrorist financing. We monitor all financial transactions and may, at our discretion, conduct enhanced due-diligence checks on any Account. Where suspicious activity is detected, we are obligated to suspend the Account and report the matter to relevant authorities without notice to the Player. Funds identified as proceeds of crime or fraud will not be returned.

6. Bonuses & Promotions

6.1. General Bonus Rules

From time to time, Jasino offers Bonuses to new and existing Players in the form of matched deposits, free spins, reload offers, cashback, loyalty rewards, and other promotional incentives. Each Bonus is governed by these general rules as well as the specific Promotional Terms displayed on the relevant promotion page or communicated via email. In the event of a conflict between these Terms and the Promotional Terms, the Promotional Terms shall prevail in respect of that specific Bonus.

6.2. Eligibility for Bonuses

Bonuses are available only to Players who:

• Hold a fully registered and active Account;
• Have successfully completed basic account verification;
• Are not depositing via payment methods that are explicitly excluded from Bonus eligibility (such as Skrill, Neteller, or other e-wallets, where specified in the Promotional Terms);
• Have not opted out of marketing communications that carry Bonus offers.

Only one welcome Bonus may be claimed per Player, household, IP address, device, or payment method.

6.3. Wagering Requirements

All Bonuses are subject to a Wagering Requirement unless explicitly stated otherwise. The Wagering Requirement specifies how many times the Bonus amount (or Bonus plus deposit, as stated) must be wagered before any winnings can be withdrawn. For example, a €100 Bonus with a 30x wagering requirement means you must wager a total of €3,000 before the Bonus converts to withdrawable Real-Money Funds. Wagering requirements must be met within the validity period specified in the Promotional Terms. Any unfulfilled Bonus and associated winnings will be forfeited upon expiry.

6.4. Game Contribution Rates

Not all games contribute equally to the wagering requirement. The standard contribution rates are as follows:

Specific Promotional Terms may override these rates. The full list of excluded games is available in the promotion detail section of the Website.

6.5. Bonus Funds Order of Play

Where a Player's Balance contains both Real-Money Funds and Bonus Funds, Real-Money Funds are wagered first. Only once the Real-Money balance is depleted will Bonus Funds be used. Real-Money Funds may be withdrawn at any time regardless of active Bonus status, but doing so will result in the forfeiture of any active Bonus and associated winnings unless the Promotional Terms specify otherwise.

6.6. Maximum Bet with Active Bonus

When an active, unconverted Bonus is applied to your Account, the maximum permitted single bet or spin is €5 (or currency equivalent), unless stated otherwise in the Promotional Terms. Bets exceeding this limit while a Bonus is active may result in forfeiture of the Bonus and any winnings attributable to such bets.

6.7. Bonus Abuse and Collusion

Jasino strictly prohibits bonus abuse, which includes but is not limited to: using multiple accounts to claim the same Bonus more than once; coordinating with other players to exploit promotional mechanics; using betting strategies that circumvent wagering requirements (such as low-risk hedging or staking patterns designed purely to fulfill wagering while minimising risk). If we determine, in our reasonable judgment, that Bonus abuse has occurred, we reserve the right to void all associated winnings, cancel the Bonus, and suspend or permanently close the Account.

7. Games & Fair Play

7.1. Game Providers and Software

Games offered on the Website are developed and supplied by reputable third-party software providers. All games are subject to independent technical testing to verify their fairness and compliance with applicable standards. Game rules, paytables, and return-to-player (RTP) percentages are accessible within each game interface. We recommend that Players review these details before placing real-money wagers.

7.2. Random Number Generator (RNG)

All virtual games on the Website employ a certified Random Number Generator (RNG) to produce outcomes that are statistically independent, unpredictable, and uniformly distributed. The RNG ensures that no Player, Jasino employee, or third party can predict or influence game outcomes. Our RNG systems are regularly audited by independent testing laboratories to confirm their ongoing integrity and compliance with international gaming standards.

7.3. Technical Malfunctions

In the event of a technical fault, disconnection, or software error that affects the outcome of a game round, the following rules apply:

• If a game round cannot be completed due to a technical failure on Jasino's side, the wager will be refunded to the Player's Balance;
• If incorrect game results are displayed due to a server or display error, the recorded transaction in Jasino's server logs shall be the authoritative record;
• Jasino is not responsible for losses resulting from the Player's own internet connection failures, Device malfunctions, or power outages;
• Winnings generated as a result of a software malfunction or obvious error (including but not limited to erroneously displayed jackpot amounts or manifestly incorrect odds) shall be considered void. We will make every reasonable effort to notify affected Players promptly.

7.4. Prohibition of Automated Play and Bots

The use of any automated software, bot, script, macro, artificial intelligence tool, or any other mechanism that artificially manipulates gameplay, interacts with the Website on behalf of a Player without human intervention, or provides an unfair competitive advantage is strictly prohibited. We employ sophisticated monitoring tools to detect irregular play patterns. Any Account found to be using prohibited automation tools will be immediately suspended, all associated winnings voided, and the matter may be referred to relevant authorities.

7.5. Prohibited Play Practices

In addition to automated play, the following practices are prohibited and constitute grounds for account suspension and forfeiture of funds:

• Chip dumping or intentional losing to transfer value to another account;
• Collusion with other Players or third parties to gain an unfair advantage;
• Exploiting software bugs, errors, or loopholes to achieve outcomes not intended by the game rules;
• Any form of cheating, match-fixing in sports betting markets, or insider knowledge betting.

7.6. Game Availability and Changes

Jasino reserves the right to add, remove, or modify games and game configurations at any time without prior notice. Game availability may vary by Player location. We do not guarantee the continuous availability of any specific game and shall not be liable for losses resulting from planned or unplanned maintenance periods, game removal, or changes to game mechanics.

8. Tournaments & Lotteries

8.1. Tournaments

Jasino may, from time to time, organise player tournaments, leaderboard competitions, slot races, and prize draws ("Tournaments"). Each Tournament will be governed by its own set of specific rules, including entry requirements, scoring methodology, prize structure, and duration, published on the relevant Tournament page. General rules that apply to all Tournaments include:

• Only Players with a fully verified Account may participate unless otherwise specified;
• Tournament rankings are determined by the criteria published for that specific Tournament (e.g. biggest win coefficient, most rounds played, highest accumulated winnings);
• In the event of a tie in the final standings, the Player who achieved the tied score first will be ranked higher;
• Prize funds, free spins prizes, or Bonus credits awarded through Tournaments are subject to the same wagering requirements as standard Bonuses unless specified otherwise;
• We reserve the right to disqualify any Player who cheats, uses bots, or otherwise violates these Terms or the specific Tournament rules;
• Tournament prizes are awarded at the conclusion of the competition and credited to Accounts within seventy-two (72) hours of the final standings being confirmed.

8.2. Prize Draws and Lotteries

Where Jasino conducts prize draws, raffles, or lottery-style promotions, each such event will be governed by its own Promotional Terms detailing how tickets are earned or purchased, the draw methodology, and prize descriptions. All draws will be conducted using a verifiably random selection process. Winners will be notified by email and/or posted on the Website. Jasino reserves the right to cancel or modify any promotion if circumstances beyond its control prevent the event from being conducted fairly and lawfully.

9. Intellectual Property

All content available on the Website — including but not limited to brand names, logos, trademarks, service marks, text, graphics, images, audio-visual materials, software code, databases, game assets, and the overall design and layout of the Website — is the exclusive property of Jasino or its licensors and is protected by applicable intellectual property law, including copyright, trademark, and database rights.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, modify, adapt, translate, or create derivative works from any Website content;
• Distribute, sell, rent, sublicense, or otherwise commercially exploit any part of the Website;
• Reverse-engineer, decompile, or disassemble any software component of the Website;
• Frame or mirror any portion of the Website on another website or platform without our prior written consent;
• Use any Jasino trademark, logo, or brand asset in connection with any product, service, or communication without express written authorisation.

Any unauthorised use of our intellectual property may constitute a violation of applicable law and will result in immediate termination of your access to the Website. Nothing in these Terms shall be construed as transferring any intellectual property rights to you.

10. Limitation of Liability

10.1. Disclaimer of Warranties

The Website and all Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components, nor do we warrant that any defects will be corrected.

10.2. Limitation of Liability

To the fullest extent permitted by applicable law, Jasino, its directors, officers, employees, agents, licensors, and suppliers shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including without limitation loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of the Website or Services, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any direct losses arising out of or in connection with these Terms, the Website, or the Services shall not exceed the total amount of Real-Money Funds deposited by you and held in your Account at the time the relevant claim arises, or €500, whichever is lower.

10.3. Force Majeure

Jasino shall not be liable for any failure or delay in performance of any obligation under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, civil unrest, government regulation, cyber-attack, internet disruption, or failure of third-party infrastructure providers.

10.4. Player's Own Responsibility

You acknowledge and accept that gambling carries inherent financial risk and that outcomes in games of chance are determined randomly. Jasino shall not be responsible for gambling losses incurred through the normal and lawful operation of the Website. It is your responsibility to gamble within your personal financial means, to set and adhere to your own deposit and loss limits, and to seek support if you believe you may have a gambling problem. Please visit our Responsible Gaming page for tools and resources.

11. Dispute Resolution

11.1. Internal Complaint Procedure

If you have a complaint or dispute relating to the Website, any game outcome, a financial transaction, a Bonus decision, or any other aspect of our Services, we strongly encourage you to resolve the matter through our internal complaints procedure before seeking any external recourse. To initiate a complaint:

1. Contact our Customer Support team by email at [email protected] or via the live chat function available on the Website, providing your Account username, a clear description of the issue, and any supporting documentation or screenshots;
2. Our Customer Support team will acknowledge receipt of your complaint within 48 hours and provide a substantive response within 14 calendar days. For complex cases requiring deeper investigation, we may extend this period and will notify you accordingly;
3. If you are dissatisfied with the response from Customer Support, you may escalate the complaint to our Compliance team by emailing [email protected], referencing your original complaint reference number. The Compliance team will review the matter independently and provide a final written decision within 28 calendar days of escalation.

11.2. Game Dispute Rules

All game outcomes are recorded by our server logs, which constitute the sole and final authoritative record in the event of any discrepancy between what a Player observed on their Device and what was recorded server-side. A game round that has been fully completed and recorded on our servers cannot be reversed or re-settled unless a material technical error is conclusively demonstrated. Disputes relating to game outcomes must be submitted within 30 days of the date of the relevant game round.

11.3. Alternative Dispute Resolution

If your complaint remains unresolved following our internal escalation process, you may have the right to refer the matter to an independent Alternative Dispute Resolution (ADR) body. Details of any applicable ADR scheme and its terms of reference will be provided in our final decision letter. Jasino will cooperate fully and in good faith with any such process.

11.4. Governing Law

These Terms, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with applicable law. Nothing in this clause restricts your statutory rights as a consumer under applicable legislation in your country of residence.

12. Health & Safety

Jasino is committed to the well-being of our Players. We recognise that prolonged or intensive gaming sessions can have adverse effects on physical and mental health. We recommend that all Players:

• Take regular breaks during gaming sessions;
• Avoid gambling when fatigued, emotionally distressed, under the influence of alcohol or substances, or in financial difficulty;
• Maintain a healthy balance between online gaming and other leisure, social, and professional activities;
• Set session time reminders using the responsible-gaming tools available in your Account settings.

Certain games on the Website — particularly those with rapid play cycles, immersive audio-visual effects, or features closely resembling free-play mechanics — may present a heightened risk of intensive engagement. We display clear game session information (time elapsed, net win/loss for the session) within the game interface to help Players maintain awareness of their activity.

If you or someone you know is experiencing health concerns related to gambling, please do not hesitate to reach out to our support team or consult one of the resources listed in Section 13 below.

13. Responsible Gaming

Jasino is firmly committed to promoting safe and responsible gambling. We believe that gambling should always be a form of entertainment, never a financial strategy or a way to resolve personal problems. Our comprehensive Responsible Gaming framework is detailed in our dedicated Responsible Gaming Policy, which forms part of these Terms and which we encourage every Player to read carefully.

13.1. Responsible Gaming Tools

The following self-management tools are available to all registered Players through the Account settings section:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you may deposit;
• Loss Limits: Restrict the maximum amount you are willing to lose within a defined period;
• Session Time Limits: Automatically log out after a specified duration of continuous play;
• Reality Checks: Receive on-screen reminders at regular intervals displaying the time and net result of your session;
• Cool-off Period: Temporarily suspend your account for a period of your choice (24 hours to 6 weeks);
• Self-Exclusion: Permanently or temporarily close your Account for a minimum period of six (6) months. During self-exclusion, you will receive no marketing communications from Jasino.

All limit reductions and self-exclusion requests take effect immediately and cannot be reversed during their minimum validity period. Limit increases require a mandatory cooling-off period before taking effect.

13.2. Support Organisations in Cyprus

If you believe you may have a gambling problem, or if you are concerned about someone close to you, the following organisations provide free, confidential support:

• National Addictions Authority of Cyprus (NAAC) — Helpline: 1402 | www.naac.org.cy
• Safer Gambling Cyprus — Helpline: 1456 (ages 22+) / 1454 (up to 21) | safergambling.gov.cy
• PHAROS Centre / Helpline 1422 — Free, anonymous helpline for problematic gambling, operating daily 9:00–19:00 | pharoscenter.org
• Gamblers Anonymous Cyprus (GambleControl) — Peer support and self-help groups | gamblecontrol.com
• Helpline 1480 — Free advice and support for concerns related to internet and digital technologies, including problematic online gambling | Cyprus-wide coverage
• Counselling Station APOFASIZO — Telephone: 25 580 448

For a full explanation of our responsible gambling programme, tools, and resources, please visit our Responsible Gaming page.

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with the Privacy Policy and the Responsible Gaming Policy, constitute the entire agreement between you and Jasino with respect to your use of the Website and Services, and supersede all prior negotiations, representations, warranties, and understandings (whether written or oral) relating to the same subject matter.

14.2. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or authority of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

14.3. Waiver

No failure or delay by Jasino in exercising any right or remedy provided under these Terms shall constitute a waiver of that or any other right or remedy. A waiver of any breach of these Terms shall not be deemed a waiver of any subsequent breach of the same or any other provision.

14.4. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms to any third party without our prior written consent. Jasino may assign, transfer, or novate any of its rights or obligations under these Terms to a successor entity, affiliate, or acquirer of the business, provided that such assignment does not materially affect your rights as a Player.

14.5. Communications

All formal communications from Players to Jasino should be directed to:

• General Support: [email protected]
• Privacy & Data Protection: [email protected]
• Compliance & Disputes: [email protected]

Jasino may communicate with you via the email address registered to your Account, via on-site notifications, or through the live chat system. It is your responsibility to ensure your registered email address remains current and that you regularly check for correspondence from us.

14.6. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources for informational or functional purposes. Such links do not constitute an endorsement by Jasino of the linked websites, and we have no control over their content, privacy practices, or availability. You access third-party websites entirely at your own risk, and we accept no liability for any loss or damage arising from your interaction with them.

14.7. Language

These Terms are provided in English. Should any translation be made available, the English version shall be the binding and authoritative version in all cases.

Frequently Asked Questions (FAQ)

Q: What is the minimum age to play at Jasino?

A: You must be at least 18 years of age to register and play on jasino-cy.com. We verify the age of all Players and will suspend any Account where we cannot confirm the Player meets this requirement.

Q: How long does it take to process a withdrawal?

A: Processing times depend on the payment method chosen. E-wallet withdrawals are typically completed within 0–24 hours after internal approval. Card withdrawals take 1–5 business days, and bank transfers may take up to 7 business days. Completed KYC verification is required for all withdrawals.

Q: Can I have more than one account?

A: No. Each individual is permitted to hold only one registered Account. Duplicate accounts are prohibited and may result in the cancellation of all Bonuses and the forfeiture of associated winnings.

Q: What happens to my Bonus if I cancel a withdrawal?

A: If you cancel a pending withdrawal, the funds will be returned to your Account Balance. However, if you had forfeited or removed a Bonus during the withdrawal request process, that Bonus cannot be reinstated. Please review the Promotional Terms applicable to any active Bonus before requesting a withdrawal.

Q: How can I set a deposit limit or self-exclude?

A: Responsible gaming tools, including deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion, are accessible directly from the "Responsible Gaming" or "My Account" section of your player dashboard. You can also request these settings by contacting our support team at [email protected]. For comprehensive guidance, please visit our Responsible Gaming Policy page.

Q: Who do I contact if I have a complaint?

A: Please email [email protected] with full details of your complaint. If your issue is not resolved to your satisfaction, you may escalate it to our Compliance team at [email protected]. See Section 11 for the full complaints procedure and timelines.

Q: Where can I read the Privacy Policy and Responsible Gaming Policy?

A: Both documents are available in full on dedicated pages of the Website: Privacy Policy and Responsible Gaming Policy. We encourage all Players to read these documents thoroughly before creating an Account.